|You probably know the name “Plano.” I immediately connect that name with the myriad of plastic lure and tackle boxes I have on the boat and in the barn at home.|
But Plano Synergy is into a heck of a lot more than storage boxes.
Well, the darned thing broke…after having had it only 5 weeks.
I tried to return it to Amazon.com but they said it was too late…had only 4 weeks to send it back to them, so I had to go after the manufacturer. Low and behold, it turns out that Frabill is a Plano Synergy company…so I was directed to the latter to seek recompense.
Plano told me to send a photo of the net, a photo of where it broke, and a copy of the sales receipt…all easy to do using the cell phone camera. I sent it to them at 4:27 p.m. figuring “well, maybe I’ll hear back from them in a few days…or a week.”
At 5:04 p.m. I get an email from Plano: “Skip, We are sending replacement free of charge….”
You can’t beat that for customer service. A lot of companies could learn something from Plano Synergy.